Navimum · Terms of Use

Effective date: 2026-09-06 · Last updated: 2026-09-20

These Terms of Use ("Terms") are a binding agreement between you ("you", "user") and Navimum Limited, a company registered in England & Wales under company number 17343016, with its registered office at 128 City Road, London, EC1V 2NX ("Navimum", "we", "us"). They govern your use of the Navimum mobile application, website at https://navimum.com, and related services (together, the "Service").

By creating an account, downloading, or using the Service you agree to these Terms, our Privacy Policy, and our Health Disclaimer. If you do not agree, do not use the Service.

1. Eligibility (18+)

You must be at least 18 years old to create an account and use the Service. The Service is not directed to children and we do not knowingly collect data from anyone under 18. By using the Service you represent that you are 18 or older and have the legal capacity to enter into these Terms. See the "Children" section of the Privacy Policy. We may terminate accounts we reasonably believe belong to under-18 users.

2. Your account

You are responsible for the accuracy of the information you provide and for safeguarding your login credentials.
You are responsible for all activity under your account. Notify us at support@navimum.com of any unauthorized use.
One account per person. Accounts are personal and non-transferable.
We may suspend or terminate accounts for breach of these Terms, suspected fraud, or where required by law.

3. The Service (what Navimum is and is not)

Navimum is a nutrition and fitness self-coaching and tracking tool. It provides macro targets, meal plans, weight and progress tracking, progress-photo storage, and workout logging, and (for applicable plans) connects users with human coaches and trainers ("B2B coaching").

Navimum is not a medical device and does not provide medical advice, diagnosis, or treatment. All content is for general informational and educational purposes. Our Health Disclaimer is incorporated into these Terms by reference. Always consult a qualified healthcare professional before starting any diet, nutrition, or exercise program.

4. Subscriptions, trials, and auto-renewal

Navimum offers paid subscription plans (for example Navi Premium and Navi Pro) at the prices shown in the app, in the App Store, or on Google Play at the time of purchase. Prices vary by territory and are set store-side.

4.1 Free trial

New subscribers may be offered a 14-day free trial.
Unless you cancel before the trial ends, the subscription automatically converts to a paid plan and you will be charged the then-current price for the chosen billing period.
Only one trial per user, household, or payment method may be permitted. Eligibility is determined by the relevant app store.

4.2 Auto-renewal

Subscriptions automatically renew at the end of each billing period (monthly or yearly) at the then-current price, unless cancelled at least 24 hours before the end of the current period (Apple) or before the renewal date (Google and Stripe).
Your payment method on file (Apple ID, Google account, or card via Stripe) will be charged on renewal.
We will provide renewal reminders and price-change notices where required by law, for example under EU, UK, or California auto-renewal rules.

4.3 Billing channels

Apple App Store and Google Play in-app purchases: billing, renewals, and refunds are processed by Apple or Google under their terms and the payment method on your store account.
Stripe (web or direct): billing is processed by Stripe and your provided payment method.
Prices are inclusive or exclusive of VAT or sales tax as indicated at checkout, depending on your region.

4.4 Cancellation

You can cancel at any time. For store purchases, cancel through your Apple ID Subscriptions or Google Play Subscriptions settings. For web and Stripe purchases, cancel via your account settings or by contacting support@navimum.com.
Cancellation stops the next renewal. You retain access until the end of the current paid period.

4.5 Refunds

Apple and Google purchases: refunds are handled solely by Apple or Google under their policies. We cannot issue refunds for store purchases.
Stripe and web purchases: you have your statutory rights, including the EU and UK 14-day right of withdrawal for distance contracts (see below). In-app purchases follow Apple or Google refund policy.
EU and UK statutory rights: EU and UK consumers may have a 14-day right of withdrawal for distance contracts. By starting to use paid digital content immediately, you may be asked to consent to begin before the withdrawal period ends and to acknowledge that you lose the withdrawal right once performance has begun, to the extent permitted by law. Nothing here limits your non-waivable statutory rights.

5. Referral program (if offered)

Separate Referral Terms apply to any referral programme. We will publish them before the programme opens to users. Referral rewards and payouts apply only at signup and remain active while the referred user is Premium. They terminate on cancellation, with no re-referral on resubscription.
You are responsible for any taxes on referral payouts you receive. We may be required to collect tax information and report payouts to tax authorities, for example a US 1099. Payouts may be withheld pending verification or for suspected abuse.
Self-referral, fraud, fake accounts, and incentivized app-store reviews are prohibited and void rewards.

6. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in breach of any applicable law, including export, sanctions, and consumer-protection laws.
Reverse-engineer, decompile, scrape, or attempt to extract source code or data except as permitted by law.
Circumvent rate limits, security, or access controls, or probe or attack the Service.
Upload unlawful, infringing, or harmful material, or other people's personal data without authority.
Misrepresent your identity, or use another person's account or payment method.
Resell, sublicense, or commercially exploit the Service without our written permission.
Submit incentivized or fake reviews or ratings to any app store.

We may remove content and suspend access for violations.

7. User content

You retain ownership of content you submit, for example weight logs, photos, and notes (together, "User Content").
You grant us a limited, worldwide, royalty-free licence to host, store, process, and display User Content solely to operate and provide the Service to you, and, for coaching plans, to the coach you are matched with.
You are responsible for your User Content and confirm you have the rights to submit it.
Special-category health data is processed only with your explicit consent. See the Privacy Policy.

8. Intellectual property

The Service, including software, design, text, graphics, the Navimum name, logos, and content (excluding User Content), is owned by or licensed to Navimum and protected by intellectual-property laws. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app for your personal, non-commercial use. All rights not expressly granted are reserved.

For app-store distributions, the Apple Licensed Application End User License Agreement (Apple's standard EULA) and Google Play terms also apply. In case of conflict relating to the app license, the applicable store EULA governs the license grant.

9. Third-party services

The Service integrates third-party services, for example Apple and Google in-app purchases, Stripe, and Sentry crash diagnostics. Navimum reads steps and sleep duration from your phone's health store (Health Connect on Android) only if you connect it and grant permission, and never writes to it — everything else it holds about your body and your activity is what you enter yourself. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the Service will be uninterrupted or error-free, or that targets, macros, calorie estimates, or body-fat figures are accurate or will produce any particular result.
No health outcome is guaranteed. See our Health Disclaimer.
Nothing in this section excludes liability that cannot be excluded by law, for example death or personal injury caused by negligence, fraud, or non-waivable consumer rights under EU, UK, or US law.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.
Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) £100.
These limits do not apply to liability that cannot lawfully be limited, including death or personal injury from negligence, fraud, gross negligence, or non-excludable statutory and consumer rights.
Consumer note: if you are a consumer, you have legal rights that these Terms do not affect.

12. Indemnity (where enforceable)

To the extent permitted by law, you agree to indemnify us against third-party claims arising from your breach of these Terms or your unlawful use of the Service.

13. Suspension and termination

You may stop using the Service and delete your account at any time.
We may suspend or terminate your access for breach, for a legal requirement, or to protect the Service or its users.
On termination, your licence ends. Certain provisions survive, including intellectual property, disclaimers, liability, and governing law. Data deletion is handled per the Privacy Policy.

14. Changes to the Service or Terms

We may modify the Service or these Terms. For material changes we will give reasonable notice, in-app or by email, before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel any subscription.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales.
Disputes are subject to the courts of England and Wales, without prejudice to mandatory consumer-protection rights that entitle EU and UK consumers to bring proceedings in, and rely on the law of, their country of residence.

16. General

Entire agreement: these Terms, the Privacy Policy, the Health Disclaimer, and any Referral Terms form the entire agreement.
Severability: if any provision is unenforceable, the rest remains in effect.
No waiver: failure to enforce is not a waiver.
Assignment: you may not assign these Terms. We may assign on notice, for example on a corporate reorganization.
Contact: support@navimum.com · Navimum Limited, 128 City Road, London, EC1V 2NX.