Navimum · Support

Last updated: 2026-10-12

Something not working, or a question about your account? Write to us and a person answers.

Email us

support@navimum.com

We answer within two working days, in English or French. Tell us the email address your account uses, the phone you are on, and what you expected to happen. A screenshot helps more than anything else.

For a privacy request - a copy of your data, a correction, a deletion - write to privacy@navimum.com instead, which is the address our Privacy Policy names.

For anything commercial, write to contact@navimum.com.

The things people ask most

Cancel a subscription

Navimum never takes the money directly, so we cannot stop a renewal for you. Cancel where it is billed:

iPhone or iPad: Settings, your name, Subscriptions, Navimum, Cancel.
Android: Play Store, your profile picture, Payments and subscriptions, Navimum, Cancel.

Cancelling stops the next renewal. You keep what you paid for until the period ends.

Delete your account

In the app: Profile, Your data, Delete my account. Without the app: email privacy@navimum.com. What is deleted, what is kept and for how long is written out in the Privacy Policy.

Deleting the account does not cancel a subscription bought in the App Store or Google Play. Cancel it there first, then delete.

Get a copy of your data

Profile, Your data, Export my data. It arrives as a JSON file holding everything we store about you.

Restore a purchase on a new phone

Navimum is not a medical device

Navimum is a nutrition and fitness coaching app. It does not diagnose, treat or prevent anything, and it is not a substitute for advice from a doctor or a registered dietitian. Read the Health Disclaimer before you change how you eat or train, and talk to a clinician first if you are pregnant, under treatment, or have a history of disordered eating.

If you feel unwell, stop and seek medical help. In an emergency call your local emergency number.

Who you are writing to

Navimum Limited, a company registered in England and Wales. Our registered address and company number are in the Terms of Service.